Privacy Policy
Effective Date: 01/05/2026
Last Updated: 30/05/2026
Welcome to Timespan (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, process, store, and protect information obtained through our website, consulting services, healthcare support services, medical billing support services, diagnostics support services, technology services, and related business operations.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. About the Company
Timespan is a management consulting and technology services company providing professional services including:
- Management consulting
- Healthcare consulting
- Medical billing support services
- Revenue cycle management support
- Diagnostics support services
- Technology consulting
- IT-enabled services
- Data processing support
- Reporting and analytics services
- Operational and administrative support solutions
Our services are primarily offered to businesses, healthcare organizations, laboratories, hospitals, clinics, diagnostic centers, and corporate clients.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Email address
- Phone number
- Company name
- Designation
- Billing information
- Business contact details
B. Business Information
- Company operational information
- Financial and invoicing details
- Service requirements
- Transaction information
- Contractual records
C. Technical Information
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
- Log files
D. Healthcare-Related Operational Data
As part of healthcare support services, clients may share limited operational or administrative healthcare-related information necessary for service delivery.
Timespan does not independently own patient medical records and processes information solely on behalf of clients as a service provider or support partner.
3. How We Collect Information
We collect information through:
- Website contact forms
- Client onboarding forms
- Email communications
- Service agreements
- Payment transactions
- Cookies and analytics technologies
- Business interactions
- Support requests
- Third-party integrations authorized by clients
4. Purpose of Data Collection
We use collected information for purposes including:
- Providing consulting and support services
- Managing client relationships
- Processing payments and invoices
- Delivering operational support
- Improving website functionality
- Communicating with users
- Service administration
- Analytics and reporting
- Regulatory compliance
- Fraud prevention and security monitoring
- Contract management
We do not sell personal information to third parties.
5. Payment Information
Payments may be processed through third-party payment gateways including Razorpay.
Timespan does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.
Payment transactions are subject to:
- Banking regulations,
- RBI guidelines,
- Razorpay’s terms and privacy practices,
- Applicable payment security standards.
Users are encouraged to review Razorpay’s privacy policies separately.
6. Cookies and Tracking Technologies
Our website may use cookies and related technologies to:
- Improve user experience,
- Analyze website traffic,
- Store user preferences,
- Enhance functionality,
- Monitor website performance.
Users may disable cookies through browser settings, though certain website features may become unavailable.
7. Data Sharing and Disclosure
We may share information with:
- Authorized employees and contractors,
- Technology service providers,
- Payment processors,
- Hosting providers,
- Analytics providers,
- Legal or regulatory authorities where required by law.
Information is shared strictly on a need-to-know basis and subject to confidentiality obligations.
We do not rent or sell user information to advertisers or unrelated third parties.
8. Data Security
Timespan implements commercially reasonable technical, organizational, and administrative safeguards to protect information against:
- Unauthorized access,
- Disclosure,
- Alteration,
- Loss,
- Misuse,
- Cybersecurity threats.
Security measures may include:
- Secure hosting environments,
- Access controls,
- Password protections,
- Encryption practices,
- Internal confidentiality policies.
However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.
9. Data Retention
We retain information:
- For as long as necessary to provide services,
- To comply with contractual obligations,
- For accounting and tax purposes,
- For legal and regulatory compliance,
- To resolve disputes and enforce agreements.
Data may be securely deleted or anonymized after retention requirements are fulfilled.
10. Healthcare and Sensitive Information
Where healthcare-related operational information is processed:
- Clients remain responsible for obtaining patient consents where required,
- Clients remain data owners/controllers unless otherwise agreed,
- Timespan acts only as a service provider or operational support entity.
Timespan does not provide medical treatment, diagnosis, or clinical decision-making services through the website.
11. Third-Party Websites and Services
Our website may contain links or integrations to third-party websites or platforms.
Timespan is not responsible for:
- Third-party privacy practices,
- External website content,
- Security policies of external providers.
Users should review third-party privacy policies independently.
12. User Rights
Subject to applicable law, users may request:
- Access to personal information,
- Correction of inaccurate data,
- Deletion of certain information,
- Withdrawal of consent where applicable,
- Restriction of processing in certain circumstances.
Requests may be submitted through the contact details provided below.
13. International Data Transfers
Where operationally necessary, information may be processed or accessed from jurisdictions outside the user’s location through secure systems, service providers, or cloud infrastructure.
By using our services, users consent to such processing where legally permitted.
14. Children’s Privacy
Our website and services are intended for business and professional use only.
We do not knowingly collect personal information from individuals under the age of 18.
15. Legal Compliance
We may disclose information where required:
- By law,
- Court order,
- Government request,
- Regulatory investigation,
- Fraud prevention obligations,
- Protection of legal rights.
16. Changes to This Privacy Policy
Timespan reserves the right to modify this Privacy Policy at any time.
Updated versions become effective upon publication on the website.
Continued use of our website or services constitutes acceptance of revised policies.
17. Contact Information
For privacy-related questions, requests, or concerns, contact:
Timespan
Website: timespan.in
Email: [Insert Official Email Address]
Phone: [Insert Phone Number]
Registered Address: [Insert Registered Office Address]
18. Consent
By accessing our website, submitting information, making payments, or engaging our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.