Terms and Conditions
Effective Date: 01/05/2026
Last Updated: 30/04/2026
Welcome to Timespan (“Company”, “Timespan”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website, consulting services, healthcare support services, diagnostics support services, medical billing support services, technology services, software solutions, and related offerings available through our website and associated platforms.
By accessing our website or engaging our services, you (“Client”, “User”, “Customer”, or “you”) agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use our website or services.
1. Company Overview
Timespan is a management consulting and technology services organization providing professional services including but not limited to:
- Management consulting
- Business process consulting
- Healthcare consulting
- Medical billing support services
- Revenue cycle management support
- Diagnostics operational support
- Healthcare analytics support
- Technology consulting
- IT-enabled services
- Process automation solutions
- Data processing and reporting services
- Business intelligence and operational support services
Our services are provided to corporate entities, healthcare organizations, diagnostic centers, insurance support organizations, hospitals, clinics, laboratories, and other businesses.
2. Eligibility
By using our website or services, you confirm that:
- You are legally capable of entering into binding contracts;
- You are authorized to represent the business or organization engaging our services;
- All information provided by you is accurate, complete, and current.
3. Scope of Services
Timespan provides consulting and support services on a contractual, subscription, project-based, retainer, or milestone basis.
The scope, deliverables, timelines, pricing, and service levels shall be defined in:
- Service agreements,
- Statements of Work (SOW),
- Work orders,
- Proposals,
- Purchase orders,
- Email confirmations, or
- Commercial contracts executed between the parties.
Nothing on the website constitutes a binding offer unless explicitly agreed in writing.
4. Professional Services Disclaimer
Timespan provides operational, consulting, technology, analytical, administrative, and process support services.
We do not:
- Provide medical diagnosis or treatment,
- Practice medicine,
- Offer clinical opinions,
- Make insurance coverage decisions,
- Guarantee reimbursement approvals,
- Guarantee revenue outcomes,
- Provide legal or tax advice unless specifically contracted.
Clients remain solely responsible for:
- Clinical decisions,
- Regulatory compliance,
- Insurance submissions,
- Medical coding validation,
- Patient communication,
- Financial reporting obligations,
- Healthcare compliance obligations.
5. User Responsibilities
You agree to:
- Provide accurate and lawful information;
- Maintain confidentiality of account credentials;
- Use services only for lawful business purposes;
- Ensure compliance with applicable healthcare, tax, employment, and data protection laws;
- Obtain all required patient consents and authorizations where applicable;
- Not misuse the website or services for fraudulent, unlawful, or prohibited activities.
You shall not:
- Upload malicious software,
- Attempt unauthorized access,
- Reverse engineer software,
- Interfere with website security,
- Use services for unlawful healthcare or financial activities.
6. Payment Terms
Payments for services may be collected through:
- Razorpay,
- Bank transfers,
- Wire transfers,
- UPI,
- Credit/debit cards,
- Subscription billing,
- Other approved payment methods.
By making a payment, you authorize Timespan and its payment processing partners to charge the applicable fees.
All payments shall:
- Be made in Indian Rupees (INR) unless otherwise agreed,
- Include applicable taxes including GST,
- Be non-transferable.
Failure to make timely payments may result in:
- Suspension of services,
- Late fees,
- Project delays,
- Termination of agreements.
7. Razorpay Payment Compliance
For payment processing, Timespan may use Razorpay or authorized third-party payment processors.
By making payments through our platform, you acknowledge that:
- Payment transactions are processed by secure third-party payment gateways;
- Timespan does not store complete card or banking credentials;
- Transactions are subject to Razorpay’s policies, banking regulations, and applicable RBI guidelines;
- Fraudulent chargebacks, unauthorized disputes, or payment misuse may result in legal action and account suspension.
Users agree not to:
- Use stolen payment instruments,
- Conduct fraudulent transactions,
- Engage in money laundering activities,
- Use services prohibited under Indian law or RBI regulations.
8. Refund and Cancellation Policy
Unless otherwise specified in a signed agreement:
Consulting & Professional Services
- Payments for completed consulting hours, delivered milestones, advisory engagements, or completed operational services are non-refundable.
Subscription Services
- Subscription cancellations shall apply prospectively and do not entitle users to refunds for already billed periods.
Duplicate or Erroneous Payments
Refunds for duplicate or accidental transactions may be processed after verification.
Approved refunds, if applicable, are generally processed within 7–14 business days through the original payment method.
Timespan reserves the right to reject refund requests involving:
- Completed deliverables,
- Custom engagements,
- Contractual commitments,
- Regulatory or compliance work already executed.
9. Intellectual Property
All website content, software, methodologies, dashboards, reports, workflows, branding, trademarks, documentation, graphics, designs, and proprietary systems are owned by or licensed to Timespan.
Users may not:
- Reproduce,
- Copy,
- Resell,
- Modify,
- Distribute,
- Reverse engineer,
- Commercially exploit
any material without prior written consent.
Client-owned data and intellectual property shall remain the property of the respective client unless otherwise agreed.
10. Confidentiality
Both parties agree to maintain confidentiality of:
- Business information,
- Financial records,
- Operational data,
- Patient-related information,
- Trade secrets,
- Proprietary workflows,
- Technical documentation.
Confidential information shall not be disclosed except:
- With written consent,
- As required by law,
- To authorized employees, contractors, auditors, or regulators.
Confidentiality obligations survive termination of services.
11. Data Protection and Privacy
Timespan implements commercially reasonable safeguards to protect sensitive business and operational data.
However, no electronic transmission or storage system is completely secure.
By using our services, you acknowledge and accept inherent cybersecurity and internet transmission risks.
Users are responsible for:
- Maintaining secure credentials,
- Protecting their systems,
- Ensuring lawful data sharing authorization.
Our data handling practices are governed by our Privacy Policy.
12. Healthcare and Regulatory Compliance
Clients engaging healthcare-related services acknowledge that they remain responsible for compliance with:
- Applicable healthcare regulations,
- Insurance regulations,
- Medical coding standards,
- Patient consent requirements,
- Data privacy obligations,
- Clinical governance obligations.
Timespan acts solely as a consulting, operational, or support service provider unless explicitly agreed otherwise in writing.
13. Third-Party Services
Our website or services may integrate with third-party platforms including:
- Payment gateways,
- Cloud providers,
- Analytics tools,
- Healthcare software,
- Communication tools,
- CRM systems.
Timespan is not liable for:
- Third-party outages,
- External platform failures,
- Payment processor disruptions,
- Third-party policy changes.
Use of third-party services is subject to their respective terms and policies.
14. Limitation of Liability
To the maximum extent permitted by law, Timespan shall not be liable for:
- Indirect damages,
- Consequential losses,
- Revenue loss,
- Profit loss,
- Data loss,
- Business interruption,
- Reputational damages,
- Insurance claim denials,
- Delayed reimbursements,
- Regulatory penalties caused by client actions.
Our total aggregate liability shall not exceed the fees paid by the client for the specific services giving rise to the claim during the preceding three (3) months.
15. Indemnification
You agree to indemnify and hold harmless Timespan, its directors, employees, affiliates, consultants, and partners from claims arising out of:
- Your misuse of services,
- Regulatory violations,
- Data provided by you,
- Breach of these Terms,
- Infringement of third-party rights,
- Fraudulent or unlawful conduct.
16. Service Availability
We strive to maintain uninterrupted service availability but do not guarantee:
- Continuous uptime,
- Error-free operation,
- Uninterrupted website access.
Maintenance, upgrades, security events, or technical failures may temporarily affect availability.
17. Termination
Timespan reserves the right to suspend or terminate access if:
- Terms are violated,
- Fraudulent activity is suspected,
- Payments remain overdue,
- Unlawful conduct occurs,
- Regulatory risks arise.
Termination does not waive accrued payment obligations.
18. Force Majeure
Timespan shall not be liable for delays or failures caused by events beyond reasonable control, including:
- Natural disasters,
- Government actions,
- Pandemics,
- Internet outages,
- Cyberattacks,
- Labor disruptions,
- Power failures,
- Banking system interruptions.
19. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert City, State], India.
20. Changes to Terms
Timespan reserves the right to modify these Terms at any time.
Updated Terms become effective upon publication on the website. Continued use of the website or services constitutes acceptance of revised Terms.
21. Contact Information
For questions, disputes, payment issues, or legal notices, contact:
Timespan
Website: timespan.in
Email: [Insert Official Email]
Phone: [Insert Phone Number]
Registered Address: [Insert Registered Address]
22. Acceptance
By accessing our website, engaging our services, making payments, or entering into commercial engagements with Timespan, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.